Our Raison d’Être

“Working every day in the interest of our customers and society”

In 2023, in the face of economic shocks brought about by the sharp rise in interest rates to control inflation and by the resurgence in geopolitical risk and regional conflicts, we have tried to protect and be useful to our customers, while investing to meet their needs and those of society.

Crédit Agricole’s end is to be a trusted partner to all its customers:

  • Its solid position and the diversity of its expertise enable Crédit Agricole to offer all its customers ongoing support on a daily basis and for their projects in life, in particular by helping them to guard against uncertainties and to plan for the long term.
  • Crédit Agricole is committed to seeking out and protecting its customers’ interests in all it does. It advises them with transparency, loyalty and pedagogy.
  • It places human responsibility at the heart of its model: it is committed to helping all its customers benefit from the best technological practices, while guaranteeing them access to competent, available local teams that can ensure all aspects of the customer relationship.

With a strong cooperative and mutualist identity and drawing on a governance representing its customers, Crédit Agricole:

  • Supports the economy, entrepreneurship and innovation in France and abroad: it is naturally committed to supporting its regions.
  • Takes intentional action in societal and environment fields by supporting progress and transformations.
  • Serves everyone: from the most disadvantaged to the wealthiest households, from local professionals to large international corporates.

This is how Crédit Agricole demonstrates its usefulness and availability to its customers, and the commitment of its 154,000 employees to excellence in customer relations and operations.