Integrated report2023-2024
Business model
Our Raison d’être :
Working every day in the interest of our customers and society
Macrotrends
- Redefined geopolitical balances
- New interest rate environment
- Multifaceted competition
- New customer expectations
- Societal and local changes
- Climate change and biodiversity deterioration
Our resources
- Our DNA
- A diverse geographic footprint
- Our teams
- Our technological expertise
- Our commitment to transitions
- Our governance
- Our diversified partnerships
- Our financial capital
Our resources
Our DNA
- A cooperative Group with mutualist values
A diverse geographic footprint
Universal banking facilities
- 39 Regional Banks, LCL, CA Italia
- 8,250 retail banking branches
International business lines
- 46 countries and 52% of Crédit Agricole S.A. employees
Our teams
- 154,000 Crédit Agricole Group employees
Our technological expertise
- Centres of technological expertise serving the business lines
Our commitment to transitions
- A cross-business-line environmental and social strategy
- 485 CSR experts
- 88% renewable electricity for Crédit Agricole S.A.
Our governance
- A majority shareholder guaranteeing long-term commitment
- A Societal Commitment Committee within the Board of Directors
Our diversified partnerships
- An organic growth model reinforced by external expertise and distribution partnerships in France and abroad
Our financial capital
- Equity Group share:
- Group: €135.1bn
- Crédit Agricole S.A.: €71.1bn
Our services
Supporting and advising our customers throughout the various key moments in their lives
Providing financing, savings and insurance solutions
Developing investment solutions
Offering complementary services (payment instruments, property, mobility, healthcare etc.)
Supporting the energy transition of all of our customers and contributing to the decarbonisation of society
Our Group project
Define our priorities so we can act in the interest of each of our customers, based on the goals set out in our Raison d’Être
Publicise our goal of acting in the collective interest of society, based on three priorities: climate, social cohesion and agricultural and agri-food adaptation
Ensure that the Group’s women and men have a key role to play in companies that are increasingly governed by digital processes
Our foundation: the 39 Regional Banks
Maintain a locally rooted commercial relationship with each costumer and invest in regional economic development
Our value creation
- For our customers
- For our employees
- For our shareholders and investors
- For public authorities and partners
- For civil society and the environment
Our value creation
For our customers
- Number 1 funder of the French economy(1) (€815bn in outstanding loans in retail banking, Crédit Agricole Group)
- 32.6% share of the French home loans market(2)
- Number 1 asset manager in Europe(3) (€2,037bn in assets under management)
- Number 1 insurer in France(4)
For our employees
- Number 1 in financial services in LinkedIn’s Top Companies ranking in France(5)
- 2.5 million training hours
- 81% of employees feel empowered (2023 IMR internal survey)
- 35.3% of Crédit Agricole S.A. Executive Committee members are women
- Most committed employer in CSR(6) in its sector in France and number 6 in the CAC 40
For our shareholders and investors
- €36.5bn in Crédit Agricole Group reported revenues
- €39.2bn in Crédit Agricole S.A. market capitalisation
- €6.3bn in Crédit Agricole S.A. reported income
- €8.3bn in Crédit Agricole Group reported income:
- €2.1bn distributed to shareholders and mutual shareholders, and AT1 coupons
- 75% retained and reinvested in regional services
For public authorities and partners
- €7.1bn of Group procurement
- €7.8bn of Group taxes and social security costs
For civil society and the environment
- €25.2bn in cash invested in green, social and sustainable bonds, Crédit Agricole Group
- $31.3bn handled as bookrunner for green, social and sustainable bonds, Crédit Agricole CIB
- €17bn in outstanding green loans, Crédit Agricole CIB
- €6.5bn in outstanding amounts linked to revitalising territories and reducing inequalities(7), LCL
- 100% of open-ended actively managed funds include ESG criteria, Amundi
- 13.5 GW of renewable energy production capacity financed by equity investments, CA Assurances
- 1 in 4 new financed vehicles is electrictrified(8)
- 17,000 customers in financial difficulty in France and Italy helped by CA Consumer Finance
Point Passerelle: nearly 11,500 families helped by Regional Banks in 2022
Contribution to carbon neutrality by 2050 (Net Zero Banking Alliance)
- Publication of Net Zero ambitions for 10 business sectors representing approximately 60% of the Group’s outstandings(9) and 75% of global greenhouse emissions
- 63% reduction in greenhouse gas emissions financed in the Oil & Gas sector between 2020 and 2023; reduction target updated to -75% by 2030 (vs. -30% announced in 2022)
- ECO, 2023 benchmark
- Source Crédit Agricole S.A., at end-September 2023
- IPE “Top 500 Asset Managers”, June 2023
- L’Argus de l’assurance, 13 December 2023 (data at end-2022)
- LinkedIn “Top Companies” classification, April 2023
- 2023 Universum ranking of the most committed CSR employers, January 2024
- Linked to loans to professionals and SMEs in rural regeneration areas (ZRR), at 30 June 2023
- Electric or hybrid vehicle
- Reference year: 2020