The Group’s Retail Banking is underpinned by specialised business lines, which, as leaders in Europe, are continuing to develop and expand their offerings to respond to new trends and support transitions.
See also our Business lines.
Our organic growth model
Unlimited growth potential that relies both on the expansion of the service area offered by our business lines to meet all needs and on the ability to supply our customers.
Dynamic activity in all our markets in 2024
Some key figures:
- Gross customer acquisition for Crédit Agricole Group’s retail banks: 1.9 million new customers
- €880 billion in Retail Banking loans outstanding (Regional Banks, LCL, CA Italia).
- €837 billion in Retail Banking on-balance sheet deposits (Regional Banks, LCL, CA Italia).
- 53% share for automotive in outstanding consumer finance (CA Personal Finance & Mobility).
- €6.1 billion in underlying revenues from Corporate and Investment Banking.
- +€2,800 billion in assets under management.
- 16.7 million property and casualty insurance contracts.
Ongoing development of our business lines
Retail banking
Regional Banks
- Gross customer capture: 1.1 million new customers.
- 21.2 million individual customers, 24.9% of the French household bank deposit market and 25.2% of the French household credit market (sources: internal data and Banque de France, September 2024).
- Leaders in the retail market of individuals above 18 years old4, in the retail market of individuals under 18 years old5, in the agricultural market (81% market share)6, SMEs and small businesses (23% penetration rate)7, and ranked second in the corporate market (38%)8.
4 Source: Sofia Kantar TNS 2024 | 5 Source: Baromètre Jeunes CSA 2024 | 6 Source: ADquation 2024 | 7 Source: Pépites CSA 2023-2024 | 8 Source: Kantar 2023
LCL
- Gross customer capture: 290,000 new customers.
- Awarded customer service of the year for 2025 (for the third time).
- Highly digitalised urban customers: 75% digital customers.
- Continual improvements to the mobile app and websites with new features and digitalisation of offerings (subscription for savings products and insurance policies etc.).
- Development of responsible offerings, “Ecorénov’LCL”, “green” offerings in credit and investments in all markets (LCL Impact Climat, LCL Impact Sociétal et Solidaire and more).
CA Italia
- Gross customer capture: 190,000 new customers.
- Strengthening of the digital offering: 40% of new customers acquired through digital channels, 85% digital customers.
- Improved range of ESG products, preferential-rate mortgage loans for homes with an energy rating between A and C.
- Support for the industrial sector, including €1.2 billion in outstanding loans for the energy transition.
- Expansion of the offerings thanks to the synergies developed with the Group’s business lines.
Other relationship banks
POLAND
- Gross customer capture: 210,000 new customers.
- Opening of a showcase agency in Varsovia.
- Launch of a “Business Zone” hub for professionals and entrepreneurs.
- CA24 mobile app honoured by a Mobile Trends Award.
- No. 1 bank in the Polish market for its Cash Management and Trade Finance services.
EGYPT
- Gross customer capture: 90,000 new customers.
- 2nd fasted growing bank in Egypt in the mortgage loan sector.
- Banking application recognised as the most innovative for the fourth consecutive year.
- Development of digital uses: 46% digital customers.
- New offering for agricultural financing.
- Support for the energy transition: green financing, solar loans, promotion of energy efficiency projects.
Specialised Financial Services
Crédit Agricole Personal Finance & Mobility
- Continue developments to become the leader in electric mobility: extension of partnerships with makers, enriching the services offering, including charging stations, development of car-sharing etc.
- Launch of a range of “Éco-rénovons” offers in France for housing professionals and their customers.
- Simplified digital routes and fraud limited the acceleration of open-banking.
- Acceleration of societal and environmental ambitions with the “corporate with commitments” approach.
Crédit Agricole Leasing & Factoring
- Acquisition of the German group Merca Leasing to become a major player in the European market.
- Launch of CA Truck Care in France and Germany for long-term rental with truck services.
- Launch of the CSR Factoring range, factoring solutions for corporates of all sizes who are adopting a CSR approach.
- Circular economy: financing solutions for corporates and public authorities to prolong the life of their IT equipment or acquire refurbished equipment.
Asset Gathering
Asset management (Amundi)
- Outstanding loans at a new record at €2,240 billion and 2024 inflows doubled over 2023.
- Several targets of the Ambitions 2025 Plan reached one year early.
- Technology: strong growth in revenues (+34%).
- Responsible investment: nearly 1,500 additional corporates committed to climate since 2021.
Wealth management (Indosuez Wealth Management)
- Majority acquisition of the Belgian bank Degroof Petercam to create a European leader in wealth management.
- Enhanced continuum of offerings and services among the most complete in the market.
- Enhancement of the responsible offering over all asset classes and implementation of the Coal exclusion in the portfolios.
Insurance (Crédit Agricole Assurances)
- Development of the responsible offering with committed housing insurance and a fund in euros to fight global warming.
- Increase in gatherings in Savings/Retirement, particularly via the success of the sales drives in France and the reworking of the products internationally.
- New commitments for 2030 for a 50% reduction in the carbon footprint of the investment portfolios of listed stocks, bonds and real estate held directly (vs. 2019).
- Property and casualty insurance: Pacifica measures the CO2 emissions in the handling of car insurance claims in France.
Large Customers
Corporate and investment banking (Crédit Agricole CIB)
- Issuance of a first bond backed by a loan book of sustainable development loans for ¥3 billion, subscribed by Sumitomo Life Insurance Company, within the framework of its Sustainability-linked Loan Financing Bond Framework published in July 2024, aimed at promoting best practices and guaranteeing transparency in the eligible loan assessment and selection process.
- Continuation of the digital transformation programme to improve the customer relationship and increase effectiveness, with the establishment of an AI Factory, the automation of the product processing chains and experimentation in quantum calculation.
- Formation of a new entity in Montreal (Canada) to process operations in the Americas region, where the volume is significantly higher as a result of the strong growth in activities.
Asset servicing (CACEIS)
- Completion of the merger of the European entities of the former RBC Investor Services with CACEIS and completion of migration for the planned ex-RBC-IS customers, strengthening the Group’s position among the leaders in Europe.
- Creation of the Digital Assets business line to support customers in this asset category in development.
- Increase in the Net Promoter Score, a reflection of the efficacy of the relational excellence initiative.
New business lines
Crédit Agricole Transitions & Énergies (Transitions & Energies)
Accelerated development of the renewable energy business line over all of French territory, with the support of the Regional Banks and LCL, through three activities: renewable energy financing, the production and supply of direct distribution electricity and support for customer sobriety approaches through an offering of advice and solutions in transitions.
Crédit Agricole Santé & Territoires (Healthcare and Territories)
- Purchase of a majority stake in Office Santé, a specialist in the design, construction and daily supports for care homes and health centres.
- Production of care and services: 44 clinics, 11 health centres, 750,000 consultation (Office Santé centre/care home), 34,000 telehealth visits, 280,000 requests for at-home nursing care, 71 senior shared-accommodation structures.
See also “Long-term perspective: societal transitions and new business lines“.
Other specialised business lines
- Payments: the aim of the Group’s Payments business line is to strengthen its position as a leader in France with individuals and merchants, with a target of 20% growth in revenues by 2025 and new offerings. A split payments and payment initiation offering for individuals; growth of its market share in e-commerce and an omni-channel all-segment acceptance offering via partnerships for merchants by relying on CAWL, the brand launched jointly with Worldline.
- Real estate: pursuit of the Bank-Real Estate project for the integration of property services for individuals in the Group’s retail banks (transaction, rental and rental management, renovation solutions); acquisition de Nexity Property Management, a specialist in the management of tertiary, residential and commercial assets, to permit CA Immobilier to become the leading property management player in France.
- Digital bank: BforBank, which guarantees its customers independence with the reassurance of support, is innovating in its services (advisors available 24/7), has opened a customer service centre in Rennes and is continuing to expand its range of products and services (joint accounts, life insurance etc.). Blank, the neobank for professionals, which is also distributed as a white label by the Group’s banks (Propulse by CA and LCL Essentiel Pro), continues to expand in France and Italy.
- Technology as a service: already marketed to around 10 players, the two tech platforms Azqore and Amundi Technology continue their commercial development and are targeting €240 billion in assets managed on Azqore by 2025 and a fivefold increase in the revenues from Amundi Technology. The Group also plans to develop and market new platforms.
