Governance

Compliance that secures the Group’s development

With its medium-term “Smart Compliance for Society” project, the Compliance division asserts its intention to play a central role for the business lines, by supporting and securing the Group’s development. It drives a strong, innovative culture of compliance for the benefit of customers and society as a whole.

"Now more than ever, compliance is a foundation on which the Group can base its development."

Native integration of Compliance

As part of an approach based on security and operational efficiency, Compliance is integrated natively into customer journeys, throughout the design process for products and services. This proactive approach ensures better adaptation to regulatory requirements, while protecting customers’ interests. As an illustration, innovative compliance solutions that also enhance the operational efficiency of employees have been included in the Ma Banque, J’Écorénove mon logement and Eko Pro digital journeys.

This approach also applies in connection with the creation of new business lines or acquisitions. As such, the two new Crédit Agricole Transitions & Énergies (Transitions & Energies) and Crédit Agricole Santé et Territoires (Health & Territories) entities have benefited from native compliance support, with the resulting implementation of adapted compliance mechanisms (e.g. the identification of risks specific to the new business lines, roll-out of controls to manage such risks, etc.).

Lastly, the native integration of compliance also involves the identification of the potential regulatory impacts of new technological territories into which the Group is expanding or planning to expand, and anticipating their application.

Combating financial crime

Compliance protects the Group and its customers against fraud and financial crime (money laundering, financing of terrorism, violation or attempted circumvention of international sanctions, etc.).

This constant concern to protect the integrity of the banking and financial system implies the regular updating of KYC data and actions to detect unusual transactions.

As such, the Group is constantly reinforcing its detection tools using modern and evolving technology such as artificial intelligence, which makes it possible to identify fraudulent payment transactions in real time, for example.

The Group also employs the necessary means to reimburse transactions disputed by customers who are victims of fraud.

Placing ethics at the heart of the Group

More than simply an instrument of compliance designed to limit risks, ethical conduct lies at the very heart of the Group’s culture and Raison d’Être. Promoted by our executives, ethics makes a major contribution to our performance and the relationship of trust we enjoy with our stakeholders.

The communications campaign carried out in 2024 on ethics and sport illustrates the involvement by all, including in particular Philippe Brassac, Chief Executive Officer of Crédit Agricole S.A. Discover the video.

In order to place ethics at the heart of the Group, the Compliance division has adopted a proactive approach, implementing the following systems:

  • regular sharing of the culture of ethics with all employees and in particular new arrivals;
  • support on ethics in the day-to-day work of employees in their internal and external interactions;
  • the native integration of ethics into the processes and tools made available to employees.

 

In this respect, we have, for example, chosen since 2016 to obtain certification for our anti-corruption system (ISO 37001). This certification attests to the quality of the Group’s anti-corruption system, and in particular, the prevention programme implemented.

Smart Compliance for Society

Three pillars for six major goals that are fully in line with the Group’s Raison d’être and Project.

Societal Project

  • Preventing and combating financial crime
  • Working towards sustainable finance that respects social commitments, by developing an ethical approach

Human-Centric Project

  • Strengthening the commitment of the business lines
  • Empowering the Compliance business line teams even more by encouraging innovation, initiative and skills development

Customer Project

  • Contributing to protecting our customers and differentiating ourselves through a transparent and fair relationship
  • Promoting smooth customer relationships by using new technologies