THE DEVELOPMENT MODEL Customer-focused universal banking

The French economy, thanks to the actions of the government and of actors such as Crédit Agricole, showed its robustness during the crisis and managed to rebound. Crédit Agricole Group, for its part, overcame this crisis more effectively than some had anticipated. The solidity and stability of our Group are the result of our cooperative governance, our control systems, our financial strength and the mobilisation of all the men and women who make up the Group.

Throughout this crisis, our model demonstrated its resilience, its usefulness and its relevance in a society that is undergoing transformation. We want to continue supporting as many people as possible, in accordance with our Raison d’Être: “Working every day in the interest of society and our customers.” This means being there for all our customers regardless of their income level and in all regions.

Within Crédit Agricole Group, performance and ethics are intimately linked and pursued hand in hand: our social and societal targets are a cornerstone of our performance and solidity, and this is also what gives our model its strength, as witnessed by the Group’s remarkable profitability.