The Compliance Department innovates and gives meaning to its task in order to deploy compliance in the field. The goal is to create a fluid relationship with our customers, while ensuring their protection and improving operational efficiency. The Smart Compliance strategy embodies these goals.
In 2021, Compliance actions were driven by the components of the Group project in the following areas:
Putting the Group’s ethical culture into practice is also an integral part of our compliance missions and occurs on three levels:
The Group has set up is a comprehensive one that uses a web-based application. This application allows any employee or person from outside the company (especially a service provider or supplier) to securely report any situation that he or she deems abnormal (corruption, fraud, harassment, discrimination, etc.). It is deployed in more than 300 entities and covers nearly 150,000 people.